Refund and Cancellation Policy

Our policy revolves around if you want to cancel, you can at anytime. If you need a refund for data leads, you can, your account is placed on a hold, can not be used for that service for 60 days. All other services are available.

Refund and Cancellation Policy

Effective Date: October 2026

Entity: Stonehill Learning and Energy Systems LLC

1. Digital Content & Business Intelligence Publications

Due to the immediate accessibility and proprietary nature of our digital publications, reports, and data feeds:

• One-Time Audits & Custom Intake Deliverables: Fees for custom research audits or one-time data intake setups are non-refundable once the delivery or intake processing has begun.
• Monthly Subscriptions: Monthly recurring subscriptions can be canceled at any time prior to the next billing cycle via your account portal or by contacting support. Access continues through the end of the current paid billing period.
• Annual Passes: Prorated refunds for annual subscriptions are evaluated on a case-by-case basis within the first 14 days of purchase.

2. Physical / Tangible Goods

For any specialized or custom-engraved physical items ordered across authorized company properties, non-defective returns or order cancellations after processing are subject to a 15% specialty service/restocking fee withheld from the refund total.

3. How to Request Assistance

To request a cancellation, subscription edit, or refund inquiry, please reach out with your order number to support@shlae.com.